发货政策
Last Updated: 17th June 2025
1. Delivery Cycle & Methods
1.1 Domestic (Singapore)
| Method | Provider | Fee | Timeline |
|---|---|---|---|
| Standard | NinjaVan | Free | 3-7 business days |
1.2 International
| Method | Provider | Fee | Timeline |
|---|---|---|---|
| Standard | DHL/FedEx | Calculated at checkout | 7-14 business days |
2. Shipping & Delivery Schedule
-
Processing Days: Mon-Fri (excludes public holidays).
-
Same-Day Cutoff: 12:00 PM SGT (weekdays only).
-
Delivery Days: Mon-Sat (no Sundays/holidays).
3. Pre-Orders
-
Processing: Ships within 3 business days after pre-order closes.
-
Delivery: 28 business days post-dispatch (stated during live stream).
4. Logistics Charging Methods
-
Prepaid: Shipping fees calculated at checkout (except free shipping).
5. Important Reminders
-
Peak Seasons: Delays possible during holidays (e.g., Christmas).
-
Epidemic Controls: Delivery may extend due to government restrictions. Track via carrier apps.
-
Address Errors: Reshipping fees apply for incorrect addresses provided.
6. Contact & Support
For tracking/issues:
-
Email: logistics@vivicheo.sg